Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with essential tools to manage workplace conflicts confidently. Participants learn communication strategies, mediation techniques, meeting facilitation, documentation practices, and emotional control to foster a positive, productive team environment and achieve sustainable resolutions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral communication, nonverbal cue reading, non-blaming feedback, meeting design, group norm setting, issue documentation, agreement tracking, emotional self-management, and leading structured discussions for equitable, enduring outcomes.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in workplace settings.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral words, active listening, and I-statements.
- Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
- Document conflicts, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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