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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral communication, nonverbal cue reading, non-blaming feedback, meeting design, group norm setting, issue documentation, agreement tracking, emotional self-management, and leading structured discussions for equitable, enduring outcomes.

Elevify advantages

Develop skills

  • Identify conflict causes, patterns, and escalation triggers in workplace settings.
  • Conduct effective one-on-one and group mediation sessions for quick resolutions.
  • Apply de-escalation techniques using neutral words, active listening, and I-statements.
  • Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
  • Document conflicts, agreements, and commitments accurately and professionally.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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