Relationship Manager Course
This course equips you with essential strategies to reduce customer churn, enhance loyalty, and drive growth in your SaaS business through practical, actionable techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You will learn to group customers, chart their journeys from 0 to 12 months, create onboarding and activation plans, and set up proactive outreach. Additionally, you will develop scripts for key interactions, track important retention measures, manage feedback processes, and design programs to win back customers and turn them into advocates that you can use right away.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments fast.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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