Relationship Management Course
This course equips you with essential skills for effective relationship management, focusing on risk assessment, stakeholder engagement, conflict resolution, growth strategies, and planning to enhance customer retention and expansion.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you how to check account health, map out stakeholders, and catch churn risks early with clear metrics and customer signs. Learn to create 90-day stabilization plans, run outcome-focused QBRs, and build governance that stops escalations. Practice scripts for tough talks, restore trust after problems, and make low-risk upsell and expansion strategies supported by ROI-driven business cases.
Elevify advantages
Develop skills
- Account risk diagnostics: spot churn signals and revenue threats fast.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilize-and-grow roadmaps with clear KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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