Front Office Management Course
This course equips you with essential skills for efficient front office management in a 4-star hotel, focusing on operations, guest service, and revenue optimization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Management Course provides practical tools to manage a smooth, guest-centered front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and checkout processes, digital and express options, and effective complaint resolution. Gain mastery over PMS features, internal communication, upselling, and performance metrics to streamline operations, enhance satisfaction, and increase revenue efficiently.
Elevify advantages
Develop skills
- Front desk operations mastery: run 4-star city hotel arrivals and departures smoothly.
- Guest communication & upselling: boost revenue with polished, timely interactions.
- Complaint handling & recovery: turn guest issues into loyalty in a structured way.
- Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
- PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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