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Front Office Course

4/5
Front Office Course
4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Course provides practical tools to manage a 4-star city hotel front desk with confidence. Learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating smoothly with housekeeping, maintenance, reservations, and night audit. Build calm under pressure, protect ADR, and deliver consistent, efficient guest experiences every shift.

Elevify advantages

Develop skills

  • Front desk mastery: run a 4-star lobby smoothly, even in peak chaos.
  • PMS and reservations control: manage check-ins, overbooking, and OTA links fast.
  • Revenue-safe decisions: handle upgrades, comps, and walks without losing ADR.
  • Guest recovery tactics: defuse complaints with scripts, empathy, and smart comps.
  • Professional presence: stay calm, credible, and service-focused under pressure.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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