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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-driven pilots, evaluate outcomes, implement successful changes, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.

Elevify advantages

Develop skills

  • PDCA mastery: run fast, data-driven improvement cycles in support operations.
  • Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
  • KPI design: build clear support metrics, dashboards, and benchmarked targets.
  • Pilot execution: design, launch, and measure small tests before full rollout.
  • Standardization skills: turn wins into SOPs, playbooks, and scalable workflows.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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