PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-driven pilots, evaluate outcomes, implement successful changes, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-driven pilots, evaluate outcomes, implement successful changes, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.
Elevify advantages
Develop skills
- PDCA mastery: run fast, data-driven improvement cycles in support operations.
- Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
- KPI design: build clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardization skills: turn wins into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course