Service Management Course
This course equips participants with essential skills for effective service management, focusing on process optimization, performance metrics, and team leadership to deliver superior customer support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce ticket reopens and escalations. You will learn to develop effective triage systems, integrated communication channels, and knowledge bases, while applying dashboards, KPIs, CSAT, and NPS for performance tracking. Additionally, you will formulate 90-day implementation strategies, handle risks, and coordinate teams via defined roles, training, and open communication.
Elevify advantages
Develop skills
- Service process design: swiftly redesign workflows to minimize reopens and escalations.
- SLA and dashboard mastery: establish SLAs and construct clear, executive-level dashboards efficiently.
- Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them promptly.
- Client communication: conduct precise SLA reviews, status updates, and incident briefings.
- Team performance leadership: guide agents, lower turnover, and enhance service quality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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