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Service Management Course

Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce ticket reopens and escalations. You will learn to develop effective triage systems, integrated communication channels, and knowledge bases, while applying dashboards, KPIs, CSAT, and NPS for performance tracking. Additionally, you will formulate 90-day implementation strategies, handle risks, and coordinate teams via defined roles, training, and open communication.

Elevify advantages

Develop skills

  • Service process design: swiftly redesign workflows to minimize reopens and escalations.
  • SLA and dashboard mastery: establish SLAs and construct clear, executive-level dashboards efficiently.
  • Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them promptly.
  • Client communication: conduct precise SLA reviews, status updates, and incident briefings.
  • Team performance leadership: guide agents, lower turnover, and enhance service quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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