Quality Fundamentals Course
The Quality Basics Course provides practical tools to enhance service quality quickly. Discover how customers assess performance, identify common support problems, and apply straightforward root-cause techniques such as Pareto analysis, check sheets, and cause-and-effect diagrams. Engage in hands-on work with actual metrics, conduct brief experiments, monitor outcomes, and create simple, low-risk enhancements that your team can maintain and expand.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Basics Course provides practical tools to enhance service quality quickly. Discover how customers assess performance, identify common support problems, and apply straightforward root-cause techniques such as Pareto analysis, check sheets, and cause-and-effect diagrams. Engage in hands-on work with actual metrics, conduct brief experiments, monitor outcomes, and create simple, low-risk enhancements that your team can maintain and expand.
Elevify advantages
Develop skills
- Root-cause analysis: identify service problems swiftly using basic quality tools.
- Support quality metrics: monitor FRT, FCR, CSAT, CES, and QA scores confidently.
- Data-driven decisions: perform rapid assessments, detect patterns, and confirm enhancements.
- Practical process fixes: develop and test minor adjustments that improve customer experience.
- Stakeholder reporting: convey results effectively and gain support for subsequent actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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