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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map proper feedback channels, and create short surveys and interviews that follow privacy and ethics. You will learn to arrange and examine quantitative and qualitative data, find key themes, and change insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Change customer loss and slowdown into clear, SaaS-focused VoC targets.
  • Feedback design: Create short surveys, NPS processes, and interview guides quickly.
  • VoC analytics: Arrange, code, and show customer data visually for strong insights.
  • Insight to action: Turn VoC themes into changes for product, UX, and messaging.
  • Prioritization & testing: Rank VoC ideas, do simple A/B tests, and measure results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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