from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Voice of the Customer Course teaches you how to set clear VoC goals, map proper feedback channels, and create short surveys and interviews that follow privacy and ethics. You will learn to arrange and examine quantitative and qualitative data, find key themes, and change insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.
Elevify advantages
Develop skills
- VoC goal-setting: Change customer loss and slowdown into clear, SaaS-focused VoC targets.
- Feedback design: Create short surveys, NPS processes, and interview guides quickly.
- VoC analytics: Arrange, code, and show customer data visually for strong insights.
- Insight to action: Turn VoC themes into changes for product, UX, and messaging.
- Prioritization & testing: Rank VoC ideas, do simple A/B tests, and measure results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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