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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map proper feedback channels, and create short surveys and interviews that follow privacy and ethics. You will learn to arrange and examine quantitative and qualitative data, find key themes, and change insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Change customer loss and slowdown into clear, SaaS-focused VoC targets.
  • Feedback design: Create short surveys, NPS processes, and interview guides quickly.
  • VoC analytics: Arrange, code, and show customer data visually for strong insights.
  • Insight to action: Turn VoC themes into changes for product, UX, and messaging.
  • Prioritization & testing: Rank VoC ideas, do simple A/B tests, and measure results.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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