Customer Experience Training Course
This course equips you with the tools to design and implement effective customer experience training programs that enhance frontline performance across multiple channels, using data-driven analysis, practical simulations, and key performance metrics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Training Course teaches you how to turn brand promises into consistent, high-impact customer interactions. You will learn to analyze training needs, map core competencies, and design focused modules for in-store, phone, email, chat, and social channels. Build practical role-plays, simulations, and measurement plans using CSAT, NPS, and other KPIs to drive lasting performance improvements.
Elevify advantages
Develop skills
- CX needs analysis: pinpoint training gaps fast using feedback and performance data.
- CX module design: build short, high-impact sessions for every service channel.
- CX measurement: track CSAT, NPS, and handle time to prove marketing impact.
- CX change rollout: plan pilots, train trainers, and sustain new frontline behaviors.
- CX simulations: use role-plays and mystery shoppers to sharpen real-world skills.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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