CRM & Customer Experience Course
Gain expertise in CRM and customer experience strategies tailored for digital marketing success. Connect your ecommerce data sources effectively, construct automated customer journeys, customize interactions at every touchpoint for maximum engagement, and monitor essential KPIs that enhance customer retention, encourage repeat business, and elevate overall customer lifetime value through proven, measurable approaches.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to convert customer data into targeted goals, precise segments, and revenue-generating automated customer journeys. You will master designing flows for welcome series, loyalty programs, VIP treatment, win-back efforts, and cart abandonment recovery, while applying advanced personalization techniques, ensuring data cleanliness and seamless integrations, and monitoring key performance indicators such as retention rates, customer lifetime value, average order value, and conversion metrics to make every campaign trackable, refined, and profit-oriented.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
- Design data-driven customer segments: accurately reach new, at-risk, and high-value lifetime customers.
- Implement CRM technology stack: integrate store systems, purify data, and establish tracking swiftly.
- Personalize customer experience at scale: use dynamic content, product suggestions, and optimal timing.
- Measure CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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