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Ground Staff Course

Ground Staff Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Ground Staff Course offers hands-on, step-by-step guidance on managing check-in, boarding, baggage handling, and passenger movement efficiently, including during busy periods. You'll gain clear communication techniques, strategies for handling disruptions, support for passengers with reduced mobility, and essential safety and security protocols, all using practical tools, checklists, and performance indicators to boost speed, cut down mistakes, and provide top-notch airport services.

Elevify advantages

Develop skills

  • Master airport ground operations, including main responsibilities, team coordination, and regulatory standards quickly.
  • Handle passenger processing such as check-in, boarding, queues, and ID verification under intense pressure.
  • Manage baggage effectively by fixing issues, tracking luggage, and liaising with relevant teams.
  • Communicate disruptions clearly using public announcements, screens, and digital messages.
  • Provide specialised assistance to passengers with reduced mobility, ensuring safety, respect, and precision.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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