Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage high-pressure situations, intricate passenger needs, and conflicts in the dynamic aviation sector, ensuring smooth operations and excellent service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, on-time performance, and top service. The programme delivers practical scripts, workflows, and compliance knowledge for immediate frontline use in busy airports.
Elevify advantages
Develop skills
- International check-in proficiency: swift, precise, and fully compliant processing.
- Overbooking management: composed denied-boarding choices, ready scripts, and effective remedies.
- Baggage handling skills: in-depth rules, accurate tagging, and swift irregularity resolution.
- PRM and family assistance: secure, respectful support amid tight schedules.
- Gate operations mastery: efficient reseating, aircraft adjustments, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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