Aviation and Hospitality Management Course
Master aviation and hospitality management with tools to improve passenger experience, manage disruptions, optimise check-in and boarding, lead frontline teams, and scale routes while boosting on-time performance, NPS, and operational efficiency. This course equips you with practical strategies for handling growth, enhancing service quality, and driving measurable improvements in daily operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Aviation and Hospitality Management Course provides practical tools to enhance passenger communication, streamline queues, and optimise check-in and boarding processes. You will learn to manage disruptions effectively, develop recovery strategies, monitor key performance indicators, and create performance dashboards, all while promoting staff well-being and teamwork. Acquire job-ready skills to manage expansion, elevate service standards, and achieve consistent, measurable operational improvements.
Elevify advantages
Develop skills
- Disruption control: apply fast recovery tactics to protect OTP and revenue.
- Queue and boarding design: streamline flows to cut wait times and misconnects.
- Passenger communication: craft clear, timely updates across all digital channels.
- Service metrics mastery: track NPS, OTP, and SLAs to drive quick improvements.
- Team leadership: coach front-line staff, manage conflict, and boost resilience.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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