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Customer Experience Course

4.9/5
Customer Experience Course
4.9 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain skills to manage challenging customer interactions confidently using empathy and straightforward communication, steering talks from welcome to solution. Master core CX principles, vital measures such as CSAT, NPS, FCR, and AHT, alongside data privacy basics. Hone de-escalation methods, follow-up strategies, and feedback systems, employing analytics, quality tools, and info resources to resolve problems swiftly and elevate customer happiness.

Elevify advantages

Develop skills

  • Master CX metrics like CSAT, NPS, FCR, and AHT to enhance call outcomes.
  • Deliver empathy-focused calls with suitable scripts, tone, and rhythm to soothe upset customers.
  • Achieve first-contact fixes by building call paths and checks for quick resolutions.
  • Apply de-escalation strategies to manage irate callers, restore confidence, and escalate appropriately.
  • Develop QA and coaching abilities using call logs, evaluation sheets, and input to raise team standards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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