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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Corporate Customer Service Training equips you with hands-on strategies to enhance client satisfaction, streamline operations, and elevate performance in high-pressure support settings. You will master crafting targeted CSAT surveys, defining precise SLAs and benchmarks, developing insightful dashboards, and implementing ongoing enhancement processes. Build expertise in mentoring teams, managing performance, and refining communication to achieve superior metrics, seamless workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, and rapidly improve agent performance.
  • Build dashboard reports: produce straightforward SLA and queue visuals for swift, informed decisions.
  • Implement change management: introduce new protocols using bite-sized learning and gamified approaches.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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