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Telecollections Technician Course
Boost your career in the call centre with our Telecollections Technician Course, specifically designed for Kenyan professionals looking to become experts in debt collection. You'll learn how to manage your time properly, understand the laws and ethics involved, and improve your communication skills. Gain the ability to handle objections, negotiate effectively, and keep customers happy. This course, which is to-the-point and top-notch, will give you the skills you need to handle many accounts, protect people's information, and stay positive, all while learning at your own speed.
- Manage your time well: Learn to prioritize tasks and handle several accounts without getting overwhelmed.
- Understand the legal side: Know the debt collection laws and ethical ways of doing things in Kenya.
- Handle objections: Figure out common customer objections and how to deal with them.
- Communicate clearly: Use empathy, listen carefully, and speak clearly and concisely.
- Improve customer satisfaction: Find ways to measure and make customers happier.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Boost your career in the call centre with our Telecollections Technician Course, specifically designed for Kenyan professionals looking to become experts in debt collection. You'll learn how to manage your time properly, understand the laws and ethics involved, and improve your communication skills. Gain the ability to handle objections, negotiate effectively, and keep customers happy. This course, which is to-the-point and top-notch, will give you the skills you need to handle many accounts, protect people's information, and stay positive, all while learning at your own speed.
Elevify advantages
Develop skills
- Manage your time well: Learn to prioritize tasks and handle several accounts without getting overwhelmed.
- Understand the legal side: Know the debt collection laws and ethical ways of doing things in Kenya.
- Handle objections: Figure out common customer objections and how to deal with them.
- Communicate clearly: Use empathy, listen carefully, and speak clearly and concisely.
- Improve customer satisfaction: Find ways to measure and make customers happier.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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