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Speech Analytics Technician Course
Boost your call centre career with our Speech Analytics Fundi Course. Become a master of data preparation, cleaning, and collection skills so you can turn raw call data into things you can actually use. Learn how to use top speech analytics tools for transcribing, figuring out how people feel, and spotting trends. Get good at making reports and presenting them in a way that makes sense, offering clear advice and suggestions. Make call centre work better with technology improvements and fixing how things are done. Join now and be someone who is really valuable in the call centre world.
- Master data cleaning: Get rid of unnecessary information and sort out missing values properly.
- Create insightful reports: Structure clear reports and present things you can actually use to make things better.
- Analyze call centre trends: See when things are busiest and connect that to how happy customers are.
- Utilize speech analytics tools: Transcribe audio and work out how people are feeling when they talk.
- Generate actionable insights: Recommend training and suggest ways to improve how things are done.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Boost your call centre career with our Speech Analytics Fundi Course. Become a master of data preparation, cleaning, and collection skills so you can turn raw call data into things you can actually use. Learn how to use top speech analytics tools for transcribing, figuring out how people feel, and spotting trends. Get good at making reports and presenting them in a way that makes sense, offering clear advice and suggestions. Make call centre work better with technology improvements and fixing how things are done. Join now and be someone who is really valuable in the call centre world.
Elevify advantages
Develop skills
- Master data cleaning: Get rid of unnecessary information and sort out missing values properly.
- Create insightful reports: Structure clear reports and present things you can actually use to make things better.
- Analyze call centre trends: See when things are busiest and connect that to how happy customers are.
- Utilize speech analytics tools: Transcribe audio and work out how people are feeling when they talk.
- Generate actionable insights: Recommend training and suggest ways to improve how things are done.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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