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Social Media Customer Service Manager Course
Boost your call centre career with our Social Media Customer Care Manager Course. Komaa the skills of engaging customers on Facebook, Instagram, and Twitter. Learn to analyse customer interactions, write responses that show understanding and care, and always keep it professional. Improve your skills in managing how the brand looks, handling tough situations, and sorting out customer problems. Build trust, encourage customers to keep coming back, and make them very happy. This course is short, of high quality and made for busy professionals who want learning that they can use immediately and that will make a difference.
- Master social media platforms so you can serve customers well.
- Analyse customer feedback so you can improve how you interact with them.
- Write responses that are understanding, clear, and to the point.
- Manage how the brand looks and handle crises on social media.
- Develop and use good strategies for sorting out problems.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Boost your call centre career with our Social Media Customer Care Manager Course. Komaa the skills of engaging customers on Facebook, Instagram, and Twitter. Learn to analyse customer interactions, write responses that show understanding and care, and always keep it professional. Improve your skills in managing how the brand looks, handling tough situations, and sorting out customer problems. Build trust, encourage customers to keep coming back, and make them very happy. This course is short, of high quality and made for busy professionals who want learning that they can use immediately and that will make a difference.
Elevify advantages
Develop skills
- Master social media platforms so you can serve customers well.
- Analyse customer feedback so you can improve how you interact with them.
- Write responses that are understanding, clear, and to the point.
- Manage how the brand looks and handle crises on social media.
- Develop and use good strategies for sorting out problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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