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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to create effective call quality checklists, use scoring rubrics, and balance rules with customer care. You will learn to assess call recordings, identify tone and empathy issues, turn findings into accurate scores, analyse data to pinpoint problems, develop focused fixes, coach teams well, and monitor gains in customer satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly with actual call data.
  • Develop concise QA checklists with precise, measurable criteria.
  • Assess calls uniformly by scoring, calibrating, and minimising bias.
  • Convert data insights into practical pilots, KPIs, and coaching strategies.
  • Refine call KPIs by integrating AHT, CSAT, and FCR for superior service.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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