Log in
Choose your language

Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Inua kazi yako katika kituo cha simu na Kozi yetu ya Wasimamizi wa Ubora, iliyoundwa kukuza ujuzi wako katika uboreshaji wa ubora na uchambuzi wa simu. Jifunze jinsi ya kutekeleza mifumo madhubuti ya ufuatiliaji, kuunda programu za mafunzo na motisha zenye athari, na ujue mbinu za uchambuzi wa simu. Pata utaalam katika kutathmini ustadi wa mawasiliano, kuelewa viashiria muhimu vya utendaji kama vile alama za QA na CSAT, na utumie zana muhimu kama vile mifumo ya CRM. Badilisha maoni kuwa mipango inayoweza kutekelezwa na uongeze kuridhika kwa wateja hadi viwango vipya.

Elevify advantages

Develop skills

  • Tekeleza Mifumo ya Ufuatiliaji: Jua zana za kuboresha ubora na ufanisi wa simu.
  • Buni Programu za Mafunzo: Unda mafunzo yenye athari kwa ubora wa kituo cha simu.
  • Tathmini Ustadi wa Mawasiliano: Changanua na uboreshe mwingiliano kati ya wakala na mteja.
  • Toa Maoni Yanayojenga: Toa maarifa yanayoweza kutekelezwa kwa ukuaji wa utendaji.
  • Elewa KPIs za Kituo cha Simu: Boresha vipimo kama vile QA, FCR, AHT, na CSAT.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course

Here you can study anything you want

Didn't find what you were looking for? Want to study about the topic you've always wanted?