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Phone-Based Customer Service Course

Phone-Based Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This phone-based customer service course equips you with confident and efficient phone support abilities, including voice control, active listening, and structured call processes. Gain skills to securely verify customers, safeguard sensitive information, and ensure regulatory compliance. Practice resolving home internet problems, handling billing disagreements, managing blocked lines, and employing prepared scripts for professional management of challenging calls.

Elevify advantages

Develop skills

  • Confident call handling: master tone, pacing, and clear phone communication.
  • Fast telecom troubleshooting: apply step-by-step scripts for internet issues.
  • Secure account support: verify customers, protect data, and stay compliant.
  • Professional billing help: explain charges, resolve disputes, and log outcomes.
  • De-escalation on tough calls: use empathy scripts to calm and retain customers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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