Phone-Based Customer Service Course
Master phone-based customer service for telecom call centres. Develop confident call handling, de-escalation techniques, billing support, and technical troubleshooting skills. Learn to maintain compliance, document calls effectively, and improve customer satisfaction, first-call resolution rates, and career advancement opportunities in customer service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This phone-based customer service course equips you with confident and efficient phone support abilities, including voice control, active listening, and structured call processes. Gain skills to securely verify customers, safeguard sensitive information, and ensure regulatory compliance. Practice resolving home internet problems, handling billing disagreements, managing blocked lines, and employing prepared scripts for professional management of challenging calls.
Elevify advantages
Develop skills
- Confident call handling: master tone, pacing, and clear phone communication.
- Fast telecom troubleshooting: apply step-by-step scripts for internet issues.
- Secure account support: verify customers, protect data, and stay compliant.
- Professional billing help: explain charges, resolve disputes, and log outcomes.
- De-escalation on tough calls: use empathy scripts to calm and retain customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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