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De-Escalation Course

De-Escalation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This focused De-Escalation Training Course equips you with practical skills to diffuse heated situations through effective verbal methods, attentive listening, and polite communication. You'll identify warning signs promptly, control intense feelings, select secure actions to safeguard yourself and colleagues, and acquire practical phrases, moral advice, plus follow-up procedures for managing tough talks professionally and assuredly.

Elevify advantages

Develop skills

  • Verbal de-escalation essentials: soothe upset callers swiftly using tested phrases.
  • Active listening expertise: ease conflicts with compassion, voice control, and rhythm.
  • Call risk evaluation: detect alerts early and pick secure actions.
  • Professional conversation management: address yells, disruptions, and risks steadily.
  • After-event care: review with teams and record challenging calls accurately.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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