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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools to stay calm, communicate clearly, and resolve tough customer complaints within policy guidelines. You will learn empathy, emotional control, professional language to defuse anger, scripting techniques, de-escalation methods, and problem-solving steps for issues like refunds, deliveries, and defective products, ultimately improving satisfaction scores and protecting your company.

Elevify advantages

Develop skills

  • Empathetic call control: defuse angry customers fast without admitting fault.
  • Policy-smart solutions: resolve retail complaints while staying fully compliant.
  • High-impact call scripting: craft short, clear scripts for tough scenarios.
  • KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: use quick self-care tools to avoid burnout on the phone.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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