Customer Support Course
This course equips you with essential customer support techniques for call centres, including ready scripts, ticket formats, step-by-step fixes for Windows and Chrome glitches, data security verification, and efficient outage handling. Develop poise in high-pressure scenarios to offer rapid, precise, and courteous assistance consistently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to provide swift, clear, and professional customer support in all interactions. Master writing effective scripts, chats, and tickets, handling multiple requests, remaining composed under stress, adhering to security protocols, resolving typical Windows and Chrome problems, and managing incidents with precise communication and records.
Elevify advantages
Develop skills
- Pro call documentation: write clear tickets, chats, and follow-up notes fast.
- Call center etiquette: master greetings, tone control, and active listening.
- Practical troubleshooting: fix common Windows and Chrome issues step-by-step.
- Incident triage: spot outages, prioritise tickets, and escalate with confidence.
- Security-first support: verify customers, protect data, and log checks correctly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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