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Customer Service: Soft Skills Fundamentals Course

Customer Service: Soft Skills Fundamentals Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Imarisha kazi yako katika kituo cha simu ukitumia kozi yetu ya Huduma kwa Wateja: Kozi ya Msingi ya Ujuzi Laini. Bobea katika uelewa wa hisia za wateja na ujenzi wa uhusiano wa kihisia. Ongeza mawasiliano kwa kutumia mbinu za maneno, zisizo za maneno, na fupi. Jifunze kushughulikia wateja wagumu kupitia utulizaji na usimamizi wa matarajio. Buni mikakati ya utatuzi wa shida na ujuzi wa usikilizaji makini ili kutambua mahitaji ya wateja. Jitolee kwa uboreshaji endelevu kupitia tafakari binafsi na malengo ya maendeleo ya kibinafsi. Jiunge sasa kwa ujifunzaji wa vitendo na wa hali ya juu.

Elevify advantages

Develop skills

  • Bobea katika uelewa wa wengine: Ungana kihisia na wateja kwa huduma bora.
  • Ufuatiliaji madhubuti: Hakikisha kuridhika kwa wateja na ufuatiliaji wa wakati unaofaa.
  • Mawasiliano wazi: Imarisha ujuzi wa mwingiliano wa maneno na usio wa maneno.
  • Ujuzi wa utulizaji: Tatua migogoro kwa utulivu na wateja wagumu.
  • Usikilizaji makini: Elewa mahitaji ya wateja kupitia usikilizaji wa makini.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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