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Customer Service Skills Course
Boost your call centre career with our Customer Service Skills Course, crafted to sharpen your problem-solving skills, communication, and ways of settling squabbles. Become a master in showing empathy and understanding to build good relationships and trust with customers. Learn how to handle feedback, measure how happy customers are, and make things better all the time. Arrange your tasks well and stay professional even when things are tough. Join now to change your customer service skills and give customers great experiences.
- Master problem-solving: Come up with smart ways to fix things quickly and well.
- Enhance communication: Use words and body language well when talking to people.
- Build customer trust: Create strong relationships by being honest and doing what's right.
- Manage conflicts: Sort out issues professionally and with good negotiation skills.
- Optimize time: Balance your work and put customer needs first.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Boost your call centre career with our Customer Service Skills Course, crafted to sharpen your problem-solving skills, communication, and ways of settling squabbles. Become a master in showing empathy and understanding to build good relationships and trust with customers. Learn how to handle feedback, measure how happy customers are, and make things better all the time. Arrange your tasks well and stay professional even when things are tough. Join now to change your customer service skills and give customers great experiences.
Elevify advantages
Develop skills
- Master problem-solving: Come up with smart ways to fix things quickly and well.
- Enhance communication: Use words and body language well when talking to people.
- Build customer trust: Create strong relationships by being honest and doing what's right.
- Manage conflicts: Sort out issues professionally and with good negotiation skills.
- Optimize time: Balance your work and put customer needs first.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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