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Customer Service Management Course

Customer Service Management Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Imarisha kazi yako katika kituo cha kupigia simu (call center) ukitumia Kozi yetu ya Usimamizi wa Huduma kwa Wateja. Imeundwa kuwapa wataalamu ujuzi muhimu wa kufaulu. Jifunze kuunda mikakati, kuboresha michakato, na mbinu za kufunza ili kuboresha utendakazi. Jifunze jinsi ya kutekeleza mabadiliko kwa ufanisi, tumia teknolojia ya kisasa, na uongeze kuridhika kwa wateja. Ingia ndani zaidi ya uchambuzi wa chanzo cha tatizo, uelewe mienendo ya vituo vya kupigia simu, na uboreshe ujuzi wako wa kuripoti na mawasiliano. Ungana nasi kwa uzoefu wa kujifunza utakaoleta mabadiliko, unaotoa maarifa ya vitendo na ubora wa hali ya juu.

Elevify advantages

Develop skills

  • Bobea katika uboreshaji wa michakato ili kuendesha shughuli za kituo cha kupigia simu kwa ufanisi.
  • Tengeneza mafunzo ya kimkakati ili kuboresha utendaji wa timu.
  • Tekeleza usimamizi wa mabadiliko kwa mabadiliko yasiyo na usumbufu.
  • Tumia teknolojia kuongeza uzalishaji katika kituo cha kupigia simu.
  • Changanua chanzo cha matatizo ili kutatua masuala ya huduma kwa wateja.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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