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Customer Service Agent Course
Take your call centre career to the next level with our Customer Service Agent Course, designed to sharpen your skills in understanding people, technical know-how, and talking to people well. Become a master at showing you care, managing stress, and building good relationships while keeping up-to-date with product information. Learn how to settle disagreements, check how happy customers are, and use feedback to keep getting better. Grow your thinking and problem-solving skills to give customers a top-notch experience. Join now and become a customer service expert.
- Become a master at showing you care: Build good relationships and connect with customers well.
- Troubleshoot like a pro: Solve common problems easily and accurately.
- Talk to people even better: Use words and body language to make things clear.
- Settle disagreements: Use ways to calm things down and talk things out.
- Make customers even happier: Check and improve how happy customers are all the time.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Customer Service Agent Course, designed to sharpen your skills in understanding people, technical know-how, and talking to people well. Become a master at showing you care, managing stress, and building good relationships while keeping up-to-date with product information. Learn how to settle disagreements, check how happy customers are, and use feedback to keep getting better. Grow your thinking and problem-solving skills to give customers a top-notch experience. Join now and become a customer service expert.
Elevify advantages
Develop skills
- Become a master at showing you care: Build good relationships and connect with customers well.
- Troubleshoot like a pro: Solve common problems easily and accurately.
- Talk to people even better: Use words and body language to make things clear.
- Settle disagreements: Use ways to calm things down and talk things out.
- Make customers even happier: Check and improve how happy customers are all the time.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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