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Customer Retention Technician Course
Boost your call centre career with our Customer Retention Technician Course. Learn how to communicate effectively, including how to convince customers and handle tough conversations. Understand why customers leave, how it affects businesses, and ways to stop it. You'll also learn to plan and carry out plans to keep customers, analyse what customers are saying, and manage projects well. This course gives you practical skills that will help you make customers happy and help the business succeed.
- Become a pro at convincing customers to improve how you talk to them.
- Look at customer feedback to see what's happening and make services better.
- Create strong plans to keep customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to keep as many customers as possible.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Boost your call centre career with our Customer Retention Technician Course. Learn how to communicate effectively, including how to convince customers and handle tough conversations. Understand why customers leave, how it affects businesses, and ways to stop it. You'll also learn to plan and carry out plans to keep customers, analyse what customers are saying, and manage projects well. This course gives you practical skills that will help you make customers happy and help the business succeed.
Elevify advantages
Develop skills
- Become a pro at convincing customers to improve how you talk to them.
- Look at customer feedback to see what's happening and make services better.
- Create strong plans to keep customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to keep as many customers as possible.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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