Customer Relations Course
Advance your customer service career with this comprehensive Customer Relations Mastery Course. Develop expertise in handling calls, calming upset customers, understanding QA metrics, ensuring compliance, and effective follow-ups. Boost key indicators like CSAT, NPS, and retention rates even in high-pressure, busy environments with numerous interactions daily.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential skills in communication, de-escalation, and problem-solving to manage tough customer situations confidently. Master call structuring, empathy, time management, and resilience. Learn documentation, privacy rules, legal knowledge, and use metrics, surveys, quality tools for better performance, loyalty, and ongoing improvements in customer service.
Elevify advantages
Develop skills
- Master call control: manage busy calls using calm, clear English communication.
- Apply de-escalation methods: calm irate customers swiftly with reliable scripts.
- Troubleshoot services: identify and fix internet, mobile, billing problems fast.
- Ensure compliance: record calls securely, safeguard data, create precise notes.
- Analyse CX metrics: leverage AHT, FCR, CSAT, NPS for superior performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course