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Customer Relations Course

Customer Relations Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain essential skills in communication, de-escalation, and problem-solving to manage tough customer situations confidently. Master call structuring, empathy, time management, and resilience. Learn documentation, privacy rules, legal knowledge, and use metrics, surveys, quality tools for better performance, loyalty, and ongoing improvements in customer service.

Elevify advantages

Develop skills

  • Master call control: manage busy calls using calm, clear English communication.
  • Apply de-escalation methods: calm irate customers swiftly with reliable scripts.
  • Troubleshoot services: identify and fix internet, mobile, billing problems fast.
  • Ensure compliance: record calls securely, safeguard data, create precise notes.
  • Analyse CX metrics: leverage AHT, FCR, CSAT, NPS for superior performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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