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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to manage home internet problems effectively with clear strategies, rapid responses, and uniform approaches. You'll define customer profiles, outline stages from service disruption to fix, minimise handoffs, leverage self-help options, send timely alerts, and adopt superior tools. Grasp vital measures like customer satisfaction, effort levels, and first-contact resolution to spot issues, refine operations, and ensure dependable service consistently.

Elevify advantages

Develop skills

  • Map customer journeys: swiftly outline complete internet outage paths.
  • Minimise call friction: reduce handoffs, repeats, and effort in support interactions.
  • Apply CX metrics: interpret satisfaction, effort scores, and performance indicators for quick gains.
  • Conduct root-cause analysis: identify and resolve main issues in service paths.
  • Design optimised support flows: integrate voice systems, texts, apps, and staff for superior experiences.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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