Customer Journey Course
Gain expertise in handling the full customer journey for home internet disruptions. Master mapping customer experiences, cutting down transfers, enhancing self-service, monitoring satisfaction and resolution metrics, and crafting support processes that lower effort, speed up fixes, and build lasting customer loyalty. This training transforms support into seamless, efficient interactions that delight users every step.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage home internet problems effectively with clear strategies, rapid responses, and uniform approaches. You'll define customer profiles, outline stages from service disruption to fix, minimise handoffs, leverage self-help options, send timely alerts, and adopt superior tools. Grasp vital measures like customer satisfaction, effort levels, and first-contact resolution to spot issues, refine operations, and ensure dependable service consistently.
Elevify advantages
Develop skills
- Map customer journeys: swiftly outline complete internet outage paths.
- Minimise call friction: reduce handoffs, repeats, and effort in support interactions.
- Apply CX metrics: interpret satisfaction, effort scores, and performance indicators for quick gains.
- Conduct root-cause analysis: identify and resolve main issues in service paths.
- Design optimised support flows: integrate voice systems, texts, apps, and staff for superior experiences.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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