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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain skills to manage challenging customer interactions confidently using empathy and straightforward communication, steering talks from welcome to solution. Master core CX principles, vital measures such as CSAT, NPS, FCR, and AHT, alongside data privacy basics. Hone de-escalation methods, follow-up strategies, and feedback systems, employing analytics, quality tools, and info resources to resolve problems swiftly and elevate customer happiness.

Elevify advantages

Develop skills

  • Master CX metrics like CSAT, NPS, FCR, and AHT to enhance call outcomes.
  • Deliver empathy-focused calls with suitable scripts, tone, and rhythm to soothe upset customers.
  • Achieve first-contact fixes by building call paths and checks for quick resolutions.
  • Apply de-escalation strategies to manage irate callers, restore confidence, and escalate appropriately.
  • Develop QA and coaching abilities using call logs, evaluation sheets, and input to raise team standards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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