Customer Service via WhatsApp Course
Master WhatsApp customer service skills tailored for call centres: respond to chats rapidly, soothe frustrated customers with effective text strategies, handle basic tech fixes step-by-step, manage orders returns and refunds smoothly, safeguard customer data securely, and apply structured templates for consistent clear friendly and professional support boosting satisfaction every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to manage WhatsApp customer service chats efficiently, clearly, and professionally. You'll master WhatsApp tools, proper chat manners, brief writing styles, calming upset customers, listening well through text, and ready-made response templates. Gain hands-on skills in fixing technical problems, processing orders and returns, secure customer checks, and juggling multiple chats to solve issues swiftly and raise satisfaction levels in all interactions.
Elevify advantages
Develop skills
- WhatsApp support expertise: manage multiple chats swiftly using expert call centre methods.
- Text-based de-escalation: settle irate customers fast with reliable response scripts.
- Basic technical troubleshooting: direct customers through device solutions via WhatsApp.
- Order and returns management: address delivery refund and RMA problems efficiently in chat.
- Secure data handling: confirm identities and guard customer details in all conversations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course