Customer Service for People with Disabilities Course
Master customer service for people with disabilities in call centres. Gain skills in accessible scripts, assistive technologies, legal basics, and KPIs to confidently handle calls, chats, SMS, and video interactions with respect and high-quality support for all customers.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills to assist customers with hearing, visual, cognitive, speech, and mobility disabilities via phone, text, and video channels. Master inclusive scripts, respectful language, assistive tech basics, legal obligations, and accessibility KPIs to resolve issues swiftly, safeguard privacy, and provide confident, top-notch support consistently.
Elevify advantages
Develop skills
- Accessible channels setup: configure phone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs fast.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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