Telemarketing Operator Course
This course equips telemarketing operators with essential skills for handling customer complaints, driving sales, and improving performance through practical techniques and self-assessment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Telemarketing Operator Course builds practical skills to handle inbound complaints, troubleshoot slow internet, and explain solutions clearly while setting realistic expectations. Learn to de-escalate emotional calls, use active listening, and manage time without losing satisfaction. Improve sales results with targeted scripts, objection handling, and consultative offers, while using QA tools and self-evaluation to track performance and grow fast.
Elevify advantages
Develop skills
- Complaint call mastery: diagnose issues fast and explain clear next steps.
- Emotional intelligence on calls: de-escalate, listen deeply, and stay in control.
- High-impact phone sales: discover needs, handle objections, and close with ease.
- Offer presentation skills: position plans, pricing, and upsells for quick wins.
- QA and self-review: use call checklists and metrics to improve every shift.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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