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ACD Course

ACD Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain hands-on skills in ACD to create intelligent routing, efficient IVR systems, and data-driven prioritisation for VIPs and key customers. Master setup patterns, live monitoring, and reports that enhance service levels, shorten queues, cut drop-offs, even out agent loads, safeguard staff welfare, and maintain top performance and customer satisfaction.

Elevify advantages

Develop skills

  • Master ACD routing: craft clever flows to slash waits and lift SLA swiftly.
  • Optimise workforce: even out loads, curb fatigue, nail occupancy goals.
  • Build IVR and use caller data: design menus and paths to minimise wrong routes.
  • Design skills: align roles, tiers, expertise for precise call distribution.
  • Boost performance: analyse dashboards, trial tweaks, fine-tune queues every day.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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