Corporate Customer Service Course
Elevate call centre operations through the Corporate Customer Service Training. Delve into essential KPIs, designing CSAT surveys, QA evaluation tools, team coaching, dashboard analytics, and change leadership to amplify service quality, staff motivation, and client delight. This course delivers practical insights for transforming support teams into high-performing units that consistently surpass expectations and foster loyalty in competitive environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Corporate Customer Service Training equips you with hands-on strategies to enhance client satisfaction, streamline operations, and elevate performance in high-pressure support settings. You will master crafting targeted CSAT surveys, defining precise SLAs and benchmarks, developing insightful dashboards, and implementing ongoing enhancement processes. Build expertise in mentoring teams, managing performance, and refining communication to achieve superior metrics, seamless workflows, and enduring customer allegiance.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
- Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
- Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, and rapidly improve agent performance.
- Build dashboard reports: produce straightforward SLA and queue visuals for swift, informed decisions.
- Implement change management: introduce new protocols using bite-sized learning and gamified approaches.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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