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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Corporate Customer Service Training equips you with hands-on strategies to enhance client satisfaction, streamline operations, and elevate performance in high-pressure support settings. You will master crafting targeted CSAT surveys, defining precise SLAs and benchmarks, developing insightful dashboards, and implementing ongoing enhancement processes. Build expertise in mentoring teams, managing performance, and refining communication to achieve superior metrics, seamless workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, and rapidly improve agent performance.
  • Build dashboard reports: produce straightforward SLA and queue visuals for swift, informed decisions.
  • Implement change management: introduce new protocols using bite-sized learning and gamified approaches.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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