Call Handling Skills Course
Master professional call handling skills for call centre success. Learn clear phone communication, efficient call flow, internet troubleshooting, billing support, sales upgrades, de-escalation, and resilience to boost CSAT, NPS, and overall performance in a high-pressure environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Call Handling Skills Course equips you to handle technical, billing, and upgrade calls confidently. Master professional greetings, tone control, active listening, structured call flow, time management, and precise documentation. Gain expertise in troubleshooting internet problems, resolving billing disputes, and promoting plan upgrades while remaining compliant, calm, productive, and dedicated to superior customer satisfaction.
Elevify advantages
Develop skills
- Professional call control: structure calls, manage time, hit key metrics fast.
- Internet support mastery: diagnose, explain, and resolve home connection issues.
- Billing resolution skills: clarify charges, fix errors, and calm upset customers.
- Persuasive upgrade selling: pitch plan benefits, handle objections, close politely.
- De-escalation and resilience: defuse anger, protect privacy, and stay composed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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