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Call Center Training Course

Call Center Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your skills through targeted training that speeds up onboarding, deepens product knowledge, and equips you to tackle tough customer queries confidently. Master conversation management, clear written communication, and key systems like CRM, ticketing, and knowledge bases. Engage in real-life simulations, receive practical feedback, and monitor progress to ensure reliable, top-notch customer service every time.

Elevify advantages

Develop skills

  • Design efficient call centre onboarding with 2-week results-driven plans.
  • Create effective product resources like FAQs, quick guides, and issue resolution paths.
  • Excel in call management using empathy scripts, tension reduction, and time management techniques.
  • Leverage CRM, ticketing systems, and knowledge bases for quick customer resolutions.
  • Track new staff performance via quality assessments, first-contact resolution, reports, and development strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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