Policy Management Course
Gain mastery in policy management for public services. Design effective citizen complaint policies, establish clear roles and service standards, implement case tracking with key metrics, and foster continuous improvement through transparent and accountable practices. This course equips you with practical tools for better governance and service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire practical skills to design, implement, and enhance clear policies for handling citizen requests and complaints. Master defining roles, governance, accountability, service standards, tracking systems, legal compliance, change management, risk assessment, and using feedback with KPIs for ongoing service improvements.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Draft fair, lawful, transparent citizen complaint procedures quickly.
- Map end-to-end service workflows for requests and complaints.
- Set up case tracking, KPIs, logs, and reports for public services.
- Plan implementation with training, rollout, and risk mitigation.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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