Pharmacy Customer Service Course
Elevate your pharmacy customer service with effective communication, de-escalation strategies, and triage skills. Gain confidence in safe counselling, complaint resolution, diverse patient support, and providing quicker, kinder care at the counter. This course equips you to handle busy environments professionally, ensuring patient satisfaction and smoother operations in Kenyan pharmacy contexts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance customer service in pharmacy settings through practical training on managing tough interactions, resolving complaints, and clear communication with varied patients and caregivers. Master de-escalation methods, patient triage, time management, safe counselling practices, and professional dialogue, while creating a straightforward plan to make every encounter efficient, courteous, and empowering.
Elevify advantages
Develop skills
- Pharmacy de-escalation: soothe upset patients swiftly using reliable scripts.
- Tailored counselling for special groups: adjust fast for elderly, children, and non-English speakers.
- Secure medication advice: clearly cover dosages, tools, and warning signs.
- Efficient triage in busy pharmacies: rank patients, control queues, and ease pressure.
- Career advancement: leverage feedback and self-review to sharpen service abilities quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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