Cultural Competency Course for Pharmacy Technicians
This course equips pharmacy technicians with cultural competency skills for diverse communities. Learn effective communication, interpreter utilisation, health literacy screening, and culturally sensitive counselling to minimise medication errors, enhance safety, and provide respectful, inclusive care that builds patient trust and improves outcomes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to confidently serve diverse patients in pharmacy settings. Master key cultural concepts, legal and ethical responsibilities, and cultural influences on medication adherence. Practise plain language techniques, teach-back methods, interpreter use, translated resources, and digital tools. Use real-life scenarios, action plans, and easy audit tools to boost daily safety, communication, and trust with patients.
Elevify advantages
Develop skills
- Deliver culturally safe counselling with clear, respectful medication advice swiftly.
- Master cross-cultural communication using plain language, visuals, and interpreters effectively.
- Screen for health literacy and tailor dosing instructions to individual patient needs quickly.
- Integrate inclusive practices into workflows with simple team-based pharmacy systems.
- Identify and mitigate cultural misunderstandings to prevent medication errors and risks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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