Hospital Services Course
Master hospital services using practical tools to boost patient flow, staff experience, and performance dashboards. Gain skills to fix bottlenecks, design efficient workflows, and lead management improvements that enhance quality, safety, and efficiency in Kenyan healthcare settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hospital Services Course equips you with hands-on tools to streamline patient flow, cut delays, and enhance daily operations in busy hospitals. Master reading performance dashboards, mapping services, and analysing workflows with Lean methods, queueing theory, and root cause analysis. Develop targeted interventions, improve communication and coordination, and create lasting improvement plans that uplift experiences for patients and staff alike.
Elevify advantages
Develop skills
- Build hospital dashboards to track patient flow, spot issues, and act fast.
- Optimise patient flow by cutting ED waits, bed delays, and bottlenecks.
- Lead cross-team coordination using huddles, SBAR handoffs, and escalation paths.
- Apply Lean and RCA tools to find root causes and remove waste quickly.
- Design rapid improvement plans with SMART goals, PDSA tests, and clear RACI.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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