Patient Communication Skills Course
This course equips healthcare workers with vital skills for compassionate patient talks, especially tough discussions, breaking bad news, and end-of-life care. You'll master practical scripts, de-escalation methods, family conferences, and self-care strategies to boost confidence, cut burnout, and improve team collaboration in high-pressure settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage challenging patient interactions with poise using clear language, empathy, and de-escalation tactics. Master SPIKES for delivering bad news, rehearse real-life scenarios including family huddles and care planning, and adopt self-care routines to prevent burnout while enhancing multidisciplinary teamwork.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm emotional situations like anger or denial using empathy techniques.
- Facilitate family meetings to align goals, cover DNR orders, and record decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout, and support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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