Tourist Management Course
This course equips participants with essential skills to manage city tours efficiently, focusing on operations, technology, procedures, feedback, and service design to enhance customer satisfaction and performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Tourist Management Course teaches you how to manage efficient and dependable city tours using straightforward guidelines, clever tech, and easy standard procedures. You'll learn to enhance timeliness, communication, assembly spots, and handling of complaints, all while monitoring key performance indicators such as prompt starts, customer happiness, and recommendations. With hands-on resources, short training sessions, and a clear plan for the upcoming season, you can swiftly improve service standards and increase positive guest feedback.
Elevify advantages
Develop skills
- Optimising tour operations: create seamless workflows for before, during, and after tours.
- Tech-supported tour management: apply CRM, GPS, and automation in everyday tasks.
- Standard procedures for service quality: develop checklists, shift handovers, and timeliness rules quickly.
- Mastering guest feedback: design surveys, monitor KPIs, and resolve complaints promptly.
- Designing city tour services: establish clear meeting points, scripts, and safety instructions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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