PMR Agent Training
This course equips you with essential skills to serve as a professional PRM agent in high-traffic airports. You will learn vital U.S. regulations including ADA, FAA, and TSA, alongside safe mobility aid techniques, effective communication with cultural sensitivity, quick incident response strategies, and time-efficient procedures to ensure safe and respectful assistance for passengers with reduced mobility.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to assist passengers with reduced mobility confidently in busy airport terminals. Master key regulations like ADA, FAA, and TSA, safe wheelchair handling, infection control, and time management. Develop clear communication, cultural awareness, risk assessment, incident handling, and use checklists for efficient, compliant support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimise routes to save time, and coordinate with multiple teams.
- Develop disability assistance skills: perform safe transfers, provide guides, and communicate respectfully.
- Ensure PRM compliance: apply ADA, FAA, and TSA regulations in everyday airport tasks.
- Handle PRM incidents: assess risks, record details, and safeguard passenger rights.
- Maintain hygiene and equipment safety: clean, use, and care for mobility aids properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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