Hotel Receptionist Training
Gain expertise in front desk operations, reservations, billing, and guest communication to confidently manage overbookings, complaints, and peak periods. Develop the professional competencies that hotel and tourism employers seek globally, ensuring you're ready for a successful career in hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk abilities through this targeted, hands-on programme covering check-in and check-out procedures, managing reservations, handling upgrades, and resolving overbookings. Gain skills in effective guest interactions, addressing complaints, service recovery, along with billing, payments, and corporate accounts. Improve time management, multitasking, and professional behaviour while perfecting PMS data entry, shift handovers, and collaboration with essential hotel departments.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks: perform check-ins, check-outs, and room assignments professionally.
- Develop billing proficiency: accurately handle payments, folios, refunds, and audits.
- Learn service recovery: swiftly resolve complaints, noise problems, and difficult guests.
- Enhance communication: effectively coordinate with teams, record incidents, and oversee busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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