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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk abilities through this targeted, hands-on programme covering check-in and check-out procedures, managing reservations, handling upgrades, and resolving overbookings. Gain skills in effective guest interactions, addressing complaints, service recovery, along with billing, payments, and corporate accounts. Improve time management, multitasking, and professional behaviour while perfecting PMS data entry, shift handovers, and collaboration with essential hotel departments.

Elevify advantages

Develop skills

  • Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks: perform check-ins, check-outs, and room assignments professionally.
  • Develop billing proficiency: accurately handle payments, folios, refunds, and audits.
  • Learn service recovery: swiftly resolve complaints, noise problems, and difficult guests.
  • Enhance communication: effectively coordinate with teams, record incidents, and oversee busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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