Hotel Management Short Course
This Hotel Management Short Course equips you with practical strategies to elevate hotel operations in Kenya's vibrant tourism sector. Master swift check-ins, build a motivated team culture, resolve guest issues confidently, and apply easy upsell techniques to increase revenue and guest satisfaction while ensuring smooth daily workflows and superior service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential tools in this Hotel Management Short Course to manage a guest-oriented hotel efficiently. Master front desk efficiency, rapid check-ins, housekeeping coordination for prompt room preparation, team motivation routines, confident complaint resolution, service recovery methods, basic performance metrics, strategic upsells, and 90-day plans to rapidly enhance guest happiness and business income in Kenya's hospitality industry.
Elevify advantages
Develop skills
- Guest recovery skills: handle complaints swiftly using calm, effective offers.
- Efficient check-in processes: create simple 4-6 step systems to reduce queues and improve ratings.
- Revenue-boosting upselling: promote room upgrades and extras smoothly without annoying guests.
- Daily team coaching: conduct brief sessions, meetings, and feedback to enhance service quality.
- Housekeeping management: coordinate room readiness, repairs, and quick turnarounds effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course