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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides clear standards for guest interactions from check-in to check-out, including professional greetings, body language, scripts, shift checklists, inter-department coordination, and recordkeeping. You will learn to handle complaints, de-escalate situations, and collect feedback to ensure efficient, consistent, and memorable guest stays.

Elevify advantages

Develop skills

  • Front desk scripting for consistent greetings and farewells.
  • Guest-first mindset in all hotel interactions.
  • Shift coordination using checklists with housekeeping and F&B.
  • Mastery of fast, accurate check-in and check-out protocols.
  • Complaint resolution with empathy, ownership, and clear logs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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